Privacy policy

Information we collect

• Contact details you provide: name, phone number, email address and service address.
• Details about the work requested, including photos or documents you choose to send.
• Records of quotes, invoices, permits and warranty claims.
• Basic technical data such as browser type, device and pages visited on this website.

How we use it

We use your information to respond to enquiries, prepare quotes, schedule and perform work, file required electrical permits, invoice you, honour warranty claims and meet legal and insurance obligations. We may contact you about an active or recent job. We do not sell your personal information.

Consent

Submitting a form or calling us is consent to be contacted about your request. You can withdraw consent for marketing contact at any time; we will still contact you as needed about work in progress or a legal obligation.

Sharing

We share information only where necessary: with the Electrical Safety Authority for permits and inspections, with suppliers or subcontractors performing part of your job, with payment processors, and where required by law. Anyone acting on our behalf is bound to use the information only for that purpose.

Retention and security

Job records are retained as long as needed for warranty, tax and legal purposes, typically seven years. Information is stored on access-controlled systems, and only staff who need it can see it.

Cookies and analytics

This website may use cookies and basic analytics to understand which pages are useful and to keep the site working properly. You can block or delete cookies in your browser settings; core parts of the site will still function.

Your rights

Under Canadian privacy law you may request access to the personal information we hold about you, ask for corrections, or ask us to delete information we are not required to keep. Email service@kingstonelectricalservices.ca and we will respond within 30 days.

Changes

We may update this policy as our practices or legal obligations change. The current version always appears on this page.

Questions? Contact us.